Frequently Asked Questions about:
YOUR ACCOUNT
All your purchased and available courses can be found on your Equip Profile page.
1. Log into your account
Depending on what type of device you are using to log into your site is where you will find the log in page.
Desktop: You can find the “log in” option on the main menu all the way to the right, next to the shopping cart.
Tablet/Mobile Device: Select the menu by clicking on the three bar menu icon to the right of the “go to” box underneath the logo. Then click “Log In” from the drop down menu.
2. Navigating to your profile
Once you are logged into your account, you can find the courses you are enrolled in by clicking the menu option “Equip Profile”. You can access this menu item by:
Desktop: You can find the “Equip Profile” option on the main menu
Tablet/Mobile Device: Select the menu by clicking on the three bar menu icon to the right of the “go to” box underneath the logo. Then click on “Equip Profile”
Mashah Ministry Training as a course prerequisitie
If your courses are not showing up it may be because you purchased a course in The Mashah Series without having purchased or providing proof of ownership of the Mashah Ministry Training base model. If you have a physical copy of the Mashah Ministry Training base model, email us and provide the purchase code at the back of the manual. We will then update your online account and you will see any courses that required Mashah Ministry Training as a prerequisite.
If you purchased the online version of Mashah Ministry Training, and courses are still not appearing in your Equip Profile, please contact us so we can look into your case further.
You can email us at info@ruthhendrickson.org. Our response times are based on volume, during business days.
Recover your account details
Individuals
Password: You can reset your password by clicking: Forgot Your Password? at the bottom of the login section. You will need access to the email that you registered with.
Login/Username: You can email us at info@ruthhendrickson.org and we can help you. You will need to know a few account details in order to confirm identity.
Team:
Password: You can reset your password by clicking: Forgot Your Password? at the bottom of the login section. You will need access to the email that you registered with.
Login/Username: Please contact your team administrator/leader for your login/username.
At the bottom of all assignments is a button that says “Mark Complete”
After you have finished your assignment, click on this button – it will then register you as being done and give you a green check mark.
Depending on what type of device you are using to log into your site is where you will find the log in page.
Desktop: You can find the “log in” option on the main menu all the way to the right, next to the shopping cart.
Tablet/Mobile Device: Select the menu by clicking on the three bar menu icon to the right of the “go to” box underneath the logo.
Once you are logged into your account, you can find the courses you are enrolled in by clicking the menu option “Equip Profile”. You can access this menu item by:
Desktop: You can find the “Equip Profile” option on the main menu
Tablet/Mobile Device: Select the menu by clicking on the three bar menu icon to the right of the “go to” box underneath the logo. Then click on “Equip Profile”
Do you still have questions?
Teams
If you are on a team, please contact your team leader.
Individuals
You can email us at info@ruthhendrickson.org. Our response times are based on volume, during business days.